There are a number of stages and phases that you go through as you grow your business when you are transitioning from one phase or stage to another, you may be doing things in your business that are perhaps not completely in your wheelhouse; not because you want to, but because it may be a necessary for the short term.
You are ready to bring on an assistant and you are in the beginning to middle stage of the process. Well, there are things that still need to be done that can’t wait; like handling the technology side of communicating with your email list (this is right where I am).
One challenge in times of transition is that more errors are likely to occur. It doesn’t matter what actually happens or even that it happened. What matters most is how you handle the entire situation.
Last week I made an error/mistake and when I received the email about that I’m going to share with you, I saw the beauty and opportunity in it to share with you not only how I handled it, but a way for you to perhaps gain an understanding of you at a deeper level.
The back story:
A few months ago, I converted to a new auto-responder/email system and am still in the process of learning the nuances of the system. It is mostly intuitive and really quite good: however last week, as I was preparing to announce my next Maximum Impact Lunch & Learn, there was one parameter in the autoresponder that the default value is set opposite of what I wanted and I didn’t realize it (and I have a background in technology).
I ended up with all six of my emails going out at once, some of which were just template text; a big oops. I quickly realized what happened and immediately followed with an apology email. These things happen and if and when an error/mistake happens to you or one of your team members, it’s important to not stand in judgment, simply take corrective action and put process in place to keep it from happening again. (I’ve added the information to my process documentation so it’s clear for my new assistant when they start).
I received a few emails and/or texts that lovingly asked what happened and to inform me about my error just in case I didn’t realize what happened. While I appreciate greatly the love that I received, the email I received that prompted today’s article, gave me so much rich stuff to share.
If you had received this email, what would you have done? How would you have felt? What would it have done to your day?
Here’s what I noticed:
I believe the sender saw an opportunity to offer assistance and gain business from my mistake. As well intended their response may have been (because I don’t really know what their intention was), the words and energy of this email feels full of judgment and rather condescending.
I didn’t take it personally and I didn’t go into judgment against myself; though years ago I might have; however, I learned years ago that self-judgment and beating yourself up never creates a solution.
Sometimes you may be triggered by what you see others do and respond from a place irritation or judgment; especially when you feel you know better or have the solution. Here are a few tips to follow so you can truly be of assistance and/or benefit from the interaction:
- Seek first to understand. It’s a great relationship building opportunity. Who knows, what you think may be totally off base and by seeking to understand you’ve acquired an ally rather than burned a bridge.
- Pause and bring yourself into alignment with your higher-self/inner-guidance before you respond or attempt to communicate
- Initiate communication or respond to others with love and kindness.
- Don’t take whatever comes your way personally. If it triggers you, that’s a place to delve deeper and notice what judgments or beliefs that you have that are aligned with what you received. See it as an opportunity for clarity and to up-level your vibration.
What would you have done? What insights or thoughts came to you as you read?